REFUND & RETURN POLICY
LUXE & 5TH
The House produces Objects by reservation.
Each Object is selected, reserved, and prepared with intention. Because production is tied to reservations, our cancellation and return policies are designed to protect both the integrity of the House and the member who enters it.
RESERVATIONS & CANCELLATIONS
When you reserve an Object, your reservation establishes the fulfillment of that selected Object and size.
You may request cancellation within 48 hours of completing your reservation, provided production has not begun.
After 48 hours, or once production has begun, the reservation may no longer be cancelled because the House has committed resources to fulfilling the reservation.
If a cancellation is approved, the refund will be issued to the original payment method.
RETURNS
We accept eligible returns within 14 days of delivery.
To qualify for a return, an Object must:
- Be unworn and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Include its original packaging and accompanying materials.
- Show no signs of wear, alteration, washing, fragrance, or damage.
Objects that do not meet these conditions may be refused and returned to the customer.
To initiate a return, contact the House within 14 days of delivery with your order information and reason for the return.
EXCHANGES & SIZE
We understand that selecting the right size matters.
If you need a different size, contact the House within 14 days of delivery.
Size exchanges are subject to availability. An exchange cannot be guaranteed if the requested size is no longer available.
The Object being exchanged must meet the same condition requirements outlined in the Returns section.
If the requested size is unavailable, the House will determine the appropriate available resolution.
Selecting an incorrect size does not constitute a defective Object.
DEFECTIVE OR DAMAGED OBJECTS
Every Object is expected to arrive in the condition established by the House.
If your Object arrives damaged or has a manufacturing defect, contact us within 14 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the defect or damage.
If the issue is determined to be a manufacturing defect or damage that occurred before delivery, Luxe & 5TH will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Normal wear, misuse, improper care, alterations, or damage caused after delivery are not considered manufacturing defects.
INCORRECT OBJECT OR SIZE
If the House sends an Object or size different from what was reserved, contact us within 14 days of delivery.
We will correct the error and provide instructions for returning the incorrect Object.
When the error is ours, Luxe & 5TH will cover the reasonable return shipping cost.
RETURN SHIPPING
For voluntary returns or size exchanges, the customer is responsible for return shipping unless otherwise stated by the House.
When a return is required because Luxe & 5TH sent an incorrect Object or an Object arrived damaged or defective, the House will provide instructions regarding return shipping.
REFUNDS
Once a returned Object is received and inspected, the House will determine whether the return meets the requirements of this policy.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Luxe & 5TH is not responsible for delays imposed by a customer’s bank or payment provider after a refund has been processed.
FINAL SALE
Objects identified at the time of purchase as Final Sale are not eligible for cancellation, return, or exchange except where required by applicable law or in the case of a confirmed manufacturing defect or damage attributable to the House.
Any Final Sale designation will be clearly presented before the reservation is completed.
HOW TO CONTACT THE HOUSE
For questions regarding a reservation, cancellation, return, exchange, defective Object, or delivery issue, contact:
LUXE & 5TH
EMAIL THE HOUSE
info@luxeand5th.com
Please include your order number whenever contacting the House regarding an existing reservation or Object.
THE HOUSE STANDARD
We believe luxury requires responsibility on both sides.
The House commits to producing and fulfilling each Object with intention.
The member commits to selecting carefully and treating each Object with the same consideration.
LUXE & 5TH
THE FIFTH STANDARD